Tips for training rookie movers
We all start a new job with no experience. The same goes for freshly starting movers. So, if you have a moving company, you might wonder how do you deal with this situation? How can training rookie movers best be handled? To answer these questions and help you with training rookie movers, we’ve compiled the article below. So read on and get ready to transform your rookie into a relocation pro.
The importance of customer satisfaction
One point you need to really hammer home when training rookie movers is the importance of customer satisfaction. Like in every business, word of mouth really has a lot of weight in the relocation business. After all, everyone is looking to hire reliable movers for their move. Especially considering that those same movers will be the ones handling all their items and belongings. Therefore it is really important for training rookie movers to explain to them how to handle your customers. First of all, they need to be presentable, clean and professional. While being tidy in a manual labor field such as relocations is not the top priority, having your movers appear clean will signal to your customers that they can be trusted to take good care of their items.
Another thing that is important for customer satisfaction is how approachable your movers are. Having grumpy movers that react negatively to any question or special request will not help your client’s moving stress. Instead, you should train your rookies to approach your customers with a smile and a friendly outlook. Even if their demands seem silly, they should be able to either accommodate or nicely explain to the customer if there is a better way of handling the issue. All this will ensure more positive reviews and recommendations of your business.
Explaining the importance of documentation when training rookie movers
Another thing you should pay attention to when training rookie movers is explaining to them the importance of moving documentation. Not only are these important for conducting a move well, but if they are not filled in correctly they may result in damages to your company! Another thing that is important to point out when training rookie movers is that they should take care to offer the customer all the required documentation for signing. Not having certain documents offered to the customer may land you in the complaints section of American Moving and Storage Association, which is something no reputable moving company would ever want.
Training rookie movers for the job
Finally, the most important part of training rookie movers will be preparing them for the job itself. This will range from teaching them how to pack and lift items properly, to how to take any safety precautions
First thing you will need to teach your rookie mover is how to properly pack items. Considering how many people chose to have their packing done by the moving company, having all your movers trained for properly packing items is a must. Here, it would be best to take a practical approach. Find cheap moving boxes and various other packing supplies to train with. Then make a packing course ranging in difficulty. You can start off with items that are easier to pack such as items that are hard to break or do not need to be disassembled.
On the other end of the spectrum, you can have packing specific items that your moving company offers. Things like packing paintings and other artwork or instruments for a relocation. Pay special attention to these when training your rookies as their value can make them very risky to handle. In general, you will want your more experienced movers handling these types of items to avoid damages. Still, it’s a good idea to give the rookies some basics so they can help out.
Another important thing you need to teach your rookie movers will be how to properly lift items. Lifting heavy objects is one of the major injury causes in the moving industry. Even with the use of moving straps, improper lifting can lead to injury. Not only that but if your crewmember suddenly drops a heavy item they lifted with a coworker, due to injury, they put the other mover in danger as well. Additionally, if the object that is moved is very valuable, a sudden injury of a crewmember can lead to damages. This is why in most piano moving situations, rookies are rarely used.
Tell your rookie mover to keep a good, wide base of support. To lift properly, they will need to squat down with their feet apart bending only the knees. While keeping good posture they should slowly lift the item, using the legs and knees. It is important that they remember not to lift with their back. Also, to make the move easier, they should hold the load close to their belly.
Depending on the services you offer you might need to train your rookie movers in specific moving scenarios. Industrial movers might need to handle heavy equipment or dangerous chemicals, for example. On the other hand, senior movers will need to be more patient and friendly with their customer. Especially considering how hard a move can hit seniors.
Finally, the most important thing you will have to train your new employee on will be personal safety. Considering how moves can be done in all kinds of weather conditions and with all kinds of items, safety can easily become compromised. Having your rookie aware of all the dangers and teaching them how to avoid them will be essential to avoid any tragic accidents.
Turning rookie movers into pro movers
And there you have it. Having read through our article you should be ready for training rookie movers. Just make sure you instill them with as much safety, packing and customer care tips as you can and in no time your rookie will turn into a pro, ready for any moving challenge!